Earrings
For hygiene reasons, earrings are final sale and are not eligible for return or exchange.
This applies to earrings that have been shipped to the customer unless applicable law requires otherwise.
If an earring arrives damaged, defective, or materially different from what was ordered, contact R² promptly so the issue can be reviewed.
We enjoy earrings. We do not enjoy wondering where they have been.
Returns & Exchanges
Some non-earring retail products may be eligible for return or exchange, but R² has not yet published a general return window or universal eligibility rule.
Before ordering, contact R² if return eligibility is important to your decision. Any approved return must follow the condition, packaging, shipping, and refund instructions provided for that order.
Earrings remain final sale for hygiene reasons, subject to applicable law and remedies for damaged, defective, or materially misdescribed goods.
Something Arrived Wrong
If an order arrives damaged, defective, incomplete, incorrect, or materially different from what was ordered, contact R² promptly with the order details and a clear description of the problem.
Keep the item and packaging while the issue is reviewed. Photographs may be requested when they can help document the item, package, or shipping damage.
The appropriate replacement, repair, refund, or other remedy depends on the circumstances, marketplace requirements, and applicable law.
Please do not attempt to solve a shipping catastrophe through interpretive dance. Photographs are substantially more useful.
Order Changes
Contact R² as quickly as possible if you need to change a shipping address, variation, quantity, or other order detail.
Changes cannot be guaranteed after production or fulfillment has begun. A shipped order cannot be changed in transit by R².
Cancellations
Contact R² as quickly as possible to request cancellation. No universal cancellation window is currently published, and approval depends on order state and the rules of the storefront where the order was placed.
Custom or personalized production may affect cancellation eligibility once work has begun. Shipped orders cannot simply be cancelled; return or marketplace processes may apply instead.
Custom Work
Custom, commissioned, personalized, or specifically modified work may have separate approval, deposit, cancellation, return, and production-time terms.
Those terms must be agreed for the specific project before work begins. No universal non-refundable deposit percentage is published.
Discuss Custom Work →Shipping
Processing and production timing varies by object and storefront. Carrier estimates are not delivery guarantees, and R² does not promise dates controlled by a carrier.
Customers are responsible for supplying an accurate, deliverable address. Tracking and carrier details are provided where the applicable storefront and service support them.
Domestic availability, international availability, combined shipping, and carrier selection are governed by the current listing or order-specific communication until a general policy is approved.
Once a package enters the postal ecosystem, we retain concern but lose direct command authority.
Lost Packages
First check the tracking record for current carrier status and delays. If the package appears stalled or lost, contact the carrier where appropriate and contact R² with the order details.
Carrier claims, replacement, refund, or another remedy will be reviewed using the available tracking and order evidence, marketplace requirements, and applicable law. A tracking anomaly does not automatically determine the outcome.
Tracking Says Delivered, But It Is Not Here
Verify the shipping address, check with household or building members, inspect likely safe-location delivery areas, and review carrier notices.
Some carrier scans precede physical delivery. Contact the carrier for delivery details, then contact R² if the package remains unresolved.
R² cannot override carrier tracking, but we can review the available evidence and applicable order process.
Incorrect Addresses & Returned Packages
Customers are responsible for providing a complete and accurate delivery address and requesting corrections as quickly as possible.
If a package is returned, unclaimed, or undeliverable, contact R². Reshipping costs, shipping deductions, refund eligibility, and handling of abandoned packages have not yet been standardized and will be reviewed for the specific order, storefront rules, and applicable law.
International Orders
International shipping availability has not yet been approved as a universal R² policy. The live storefront listing is authoritative for whether an order can ship to a particular destination.
Where international delivery is offered, customers may be responsible for customs duties, import taxes, brokerage fees, or other destination charges. R² does not control customs processing.
Variations Between Objects
Handmade processes, material character, artistic finishing, and screen or display differences may create minor variation between photographs and finished objects.
Normal variation does not include a materially incorrect, defective, or misdescribed item. Contact R² when the difference appears to be more than ordinary variation.
Care & Safe Use
Follow any care, age, fit, material, or safety information supplied with the specific object or listing.
R² does not publish generic warnings where no verified product information warning exists. Genuine safety information will not be hidden inside jokes.
Designs & Artwork
R² has not yet published a comprehensive policy covering original artwork, product photography, reproduction, commercial reuse, trademarks, or third-party licensed or inspired work.
Do not assume that public display grants permission for commercial reproduction. Contact R² with a specific proposed use so the relevant rights and permissions can be reviewed.
Wholesale Orders
Wholesale purchases are governed by the separate General Wholesale Terms and the terms associated with the approved wholesale account or order.
These retail Shop Policies do not override negotiated or account-specific wholesale terms.
General Wholesale Terms →Etsy & Other Marketplaces
Orders placed through Etsy or another marketplace may also be subject to that marketplace's applicable policies, buyer protections, and processes.
R² cannot override mandatory marketplace requirements.
R2Threads on Etsy ↗Payments & Billing
The R² website does not currently accept direct retail payment. Available retail objects route to approved storefronts, where the displayed payment methods, taxes, billing process, and marketplace rules apply.
Wholesale billing is governed separately and is not created by this page.
Privacy
Information about the current public website's data-handling posture is maintained on the Privacy page. Relevant marketplace privacy practices may also apply when an order is placed elsewhere.
Review Privacy →Something Still Unclear?
Policies are significantly less useful when interpreted telepathically.
If you have a question about an order or whether a policy applies:
Establish Contact →These policies do not waive rights or remedies that cannot legally be waived. Applicable law and mandatory marketplace protections continue to apply.